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How to troubleshoot and resolve any Catalog import error messages

Leave a Comment / Onboarding, Catalog, CrystalCommerce Updates, Support / By

When trying to import products from our catalog, you may encounter this error message above. The issue is because the Product Type associated with the Category which you are trying to import the products into is missing the Descriptors and/or Variants specified in the pink blurb. Using the example above: The member is trying to import Deck Shell products into their category called Deck Boxes, but …

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Featured Support Question: Updating Buylist Payment Methods

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Question: How do we eliminate the ‘pay by check’ option from our buylist? Answer: In your admin, go to the “Restock” page. Then click on “Buylist Settings” on the black menu bar. At the bottom of that page, you can uncheck the payments you don’t wish to use for paying out buy orders, and save. …

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Featured Support Question: What’s the best way to view the revenue for a category over a certain time period?

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The best way to view category revenue for a certain date range is going to be to use the sales graph on the dashboard. From the dropdown menu above the graph, select the “Category” view. Then, you can set your date range, and click on the bar for the specific category you want to look …

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Featured Support Question: How do I see which employees fulfilled which orders in the POS?

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Answer: For POS sales, it will show what user was logged into the POS on the Orders page in your admin under the “Shipping” column. If you export a search from the Orders page to csv, the shipping column will be on the report and display the admin user name for each order.For example, this …

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Featured Support Question: Processing Preorders in the POS

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With the recent release of Throne of Eldraine, we’ve had a few members asking about how pre-orders function in the POS. Specifically, why are POS orders showing up in Payment Received status on the orders page? Here’s a quick rundown of how pre-order products work with the POS. If you have an item in your …

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Empower Retailers with tools to sell more game and hobby products.

CrystalCommerce is designed to help small brick and mortar, game and hobby stores worldwide. Take advantage of a dedicated system that helps them sell in-store and online, using group leverage that has automated pricing, so you always have the right price for the secondary market items.

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